Work / Aver
Opportunity Healthcare can be confusing and time-consuming for everyone involved. Bundled healthcare is a new approach to the healthcare billing model. “Episodes of care” is a term often heard in bundled healthcare; it encompasses all things related to a significant medical event; this includes events like checkups and other appointments leading up to and before an important medical event. Pregnancy or a knee replacement would be considered an episode of care. The main participates in an episode of care include Providers, Payors, and Patients. For providers, bundled healthcare means being paid fast. For payors, this means quicker filing with little to no paperwork errors. For patients, this means transparency and the enormous benefit of only getting one medical bill.
Approach I was the UX designer/researcher on our small hand-picked team. We spent many months planning, researching, and interviewing industry leaders to gain insight into how their day-to-day tasks related to an episode of care. To uncover the varied user journeys that would come in contact with this application, we visited these potential users on-site individually and even pulled them all together in a one-room. After the discovery phase, we determined our scope and defined some requirements for each user type. User personas were created and put through various user scenarios. Low fidelity wireframes were created and presented to users, which gave us beneficial feedback. After numerous iterations based on user feedback, we had a pretty rock-solid experience. A design system was created, and so was a working prototype.
Solution After months and months of hard work by everyone involved, we had a great proof of concept for an application that would help create transparency throughout an episode’s timeline. We were able to instantiate an episode of care, have a provider step through the timeline, and have a payor successfully process a mock claim, all while keeping the patient informed on progress within the episode and, of course, the total cost of the episode of care. This prototype we all had spent to much effort creating landed the company their next round of funding.
- User Research
- Information Architecture
- User Interface Design
- Design System
- Front-end Development