Description:

As a UX designer and researcher, I was part of a lean, hand-picked team that worked on creating an application for bundled healthcare billing. Our goal was to make healthcare more efficient and less confusing for all parties involved by focusing on "episodes of care,” which encompass all aspects of a significant medical event. To achieve this, we conducted extensive research and interviewed industry leaders to gain insight into the day-to-day tasks related to an episode of care. We also visited potential users on-site to understand their needs and requirements. After the discovery phase, we defined requirements, created user personas, and designed low-fidelity wireframes that were presented to users for feedback. Through numerous iterations, we developed a design system and a working prototype that helped create transparency throughout an episode’s timeline, streamline the process for providers and payors and keep patients informed on progress and cost. The success of this project helped secure the next round of funding for the company.